FAQ

FAQ

How do I Initiate the process of working with you?

Please contact us at Live & Stay 30a and we will be happy to give you a complimentary rental projection for your property.

What is the charge for utilizing your management services?

The fee may vary depending on the location and size of the property. Our managers will be happy to provide you with a quote after assessing your property.

What methods will I use to assess performance?

We offer a tailored owner dashboard, granting you access to property performance metrics anytime, anywhere. Monthly reports are delivered directly to your email and accessible via the owner portal. Our user-friendly platform enables owners to review and book reservations, track work orders, and print monthly statements conveniently online.

When will I receive Payment?

We ensure prompt payment to all our owners, disbursing funds through direct deposit on or before the 15th of each month for the previous month’s bookings. For example, if a guest stays at your property in January, you’ll receive payment on your January statement, that is released on or before February 15th. If the reservation begins in January but ends in February it will be paid on the February Statement, tht is released on or before March 5^th.

What happens if I have an outstanding balance at the end of the month?

Should your expenses surpass the revenue generated for the month, you can settle your balance by sending a check to our office at Live & Stay 30a, 103 Wind Spray Court, Santa Rosa Beach, FL 32459. Please make checks payable to Live & Stay 30a and indicate your investment property’s address on the check.

In instances where the owed amount is less than $500, we’ll carry the balance forward to the following month, allowing your future revenue to cover it.

What marketing strategies do you employ?

Live & Stay 30a employs a diverse array of tailored online and offline strategies aimed at boosting revenue and maximizing occupancy rates.

• We will use a comprehensive Social Strategy across various platforms including Facebook, and Instagram ensuring widespread exposure for your rental.
• Through Third-Party Partnerships with platforms like Vrbo and Airbnb, we extend the reach of your property to a broader audience, increasing booking opportunities.
• Robust Content Marketing efforts, including blogs and area guides on our website, inspire guests to plan their vacations, driving traffic and bookings.
• Strategic Paid Advertising initiatives, encompassing paid search and social ads, effectively reach both new and existing audiences, further amplifying your property’s visibility and attracting bookings.

What type of Reporting is provided for my property?

Our Property Managers provide reports covering current bookings, year-over-year reservations, average daily rate, and updates.

What if I want to rent my unit to a guest?

This reservation would be either an owner-referral reservation or an owner stay. Utilizing our owner portal, you have the convenience of reserving your property for yourself and your guests with ease. Your Property Manager will provide initial training on navigating the owner portal and will remain available for further assistance as required.

To proceed as an owner-referral reservation, please send an email to [email protected]. In the email, include the guest’s contact details, such as their first and last name, phone number, and email address, along with their arrival and departure dates. Please also provide the rental price you quoted, bearing in mind that additional taxes and fees apply. Ensuring accuracy in quotes is crucial to prevent potential booking discrepancies and subsequent losses.

How do you manage communication with owners?

Your property manager serves as your main point of contact for information regarding your investment. Live & Stay 30a owners are also readily available at all times should the need arise.

Are there any required items I need to have in my home?

Certainly. Ensuring an exceptional guest experience is paramount to us. As such, we maintain certain minimum standards that must be met. We’re more than happy to provide you with a detailed list of these standards.

How do I pay for the cost of services or repairs preformed on my property?

The invoice can be integrated into your owner’s statement and deducted from your monthly revenue. It’s important to be aware that there is a 10% fee applied to all service orders that Live & Stay 30a covers and includes on your owner’s statement. When our team provides a quote, please note that the supervisory fee is not automatically included unless explicitly stated. Alternatively, you have the option to directly pay the vendor. If you choose this option, please ensure that you communicate this with the local office when scheduling the work.

Who oversees the management of my property?

As an owner, your primary contact will be your Property Manager and/or an appointed owner, responsible for overseeing the condition of your property to ensure it meets Live & Stay 30a’s standards. Furthermore, we will handle rate management to optimize revenue and provide guest services on your behalf.

Who pays the credit card fees?

Live & Stay 30a will absorb all credit card fees associated with guest reservations, regardless of whether the reservation is secured by Live & Stay 30a or the property owner.

Who pays the cleaning fees?

When booking a reservation, guests are billed for cleaning fees in addition to rental rates. Owners are solely responsible for cleaning costs when utilizing the property themselves or when permitting others to use the property at no cost.

What fees do guests pay?

In addition to the rental rates and cleaning fees, every paying reservation incurs taxes and a service fee. Guests are also presented with the option to purchase travel insurance protection through a third-party provider.

When is the best time to call?

We are reachable seven days a week; however, our optimal availability for calls is Monday through Friday, from 9:00 a.m. to 5:00 p.m. (CST). While we strive to maintain constant availability for our owners, there may be occasions when we are unable to answer due to unforeseen circumstances. Sending your inquiries or concerns via email guarantees a prompt response to your query. For maintenance emergencies outside of regular hours, please contact 850-353-0300. Our maintenance team is on standby 24/7.